Are you looking for a remote customer service opportunity with excellent benefits? PSCU is currently hiring Customer Service Representatives to work from home. PSCU is a leading provider of financial services and support to credit unions and banking partners. In this role, you will handle high-volume inbound calls from these institutions, providing assistance and support.
To be considered for this role, you should meet the following requirements:
- High school diploma, GED, or equivalent certification.
- Minimum of 2 years of customer service experience or 1 year of call center experience.
- Proficiency in PC windows-based software, with basic knowledge of Word and Excel.
- Work Schedule:
The contact center operates 24/7, and PSCU offers a variety of weekly shifts, including non-traditional business hours, weekends, and holidays. This flexibility allows for various scheduling options.
- Hourly rate: $17 per hour with monthly bonus opportunities.
- Shift differential: Additional pay ranging from +$1.25 to $1.75 per hour for non-traditional hours.
- Language premium: An additional $2 per hour for fluency in Spanish.
PSCU offers a comprehensive benefits package, including:
- Medical coverage with telemedicine, a no-cost diabetes supply program, and expert medical opinion services.
- Dental and Vision insurance.
- Basic and Optional Life Insurance.
- Company-paid Disability Insurance.
- 401k plan with employer match.
- Health Savings Accounts (HSA) with company-provided contributions.
- Flexible Spending Accounts (FSA).
- Supplemental Insurance options.
- Legal Plan.
- Pet Insurance.
- Adoption Assistance Plan.
- Mental Health and Well-being support, including an Employee Assistance Program (EAP) and virtual mental health resources.
- Tuition Reimbursement.
- Wellness program.
- Back-up child care program.
Please note that eligibility, waiting periods, contributions, and other requirements and conditions may apply to these benefits.
If you're interested in this opportunity, we recommend applying immediately, as these positions tend to fill up quickly. Join PSCU's team of Customer Service Representatives and enjoy the benefits of remote work along with a supportive work environment and comprehensive benefits.
Frequently Asked Questions (FAQs):
Are there opportunities for career advancement within PSCU?
PSCU values career growth and development. They offer opportunities for advancement within the company based on performance and individual goals.
What are the language requirements for the language premium?
The additional $2 per hour language premium is provided for individuals who are fluent in Spanish. This premium is offered as recognition of valuable language skills.
Is the monthly bonus based on individual performance?
The specifics of the monthly bonus structure may vary, but it typically includes both individual and team-based performance metrics.
Is the equipment provided by PSCU for remote work?
Yes, PSCU will provide the necessary equipment to perform the job remotely. You can expect to receive the required tools and technology to ensure smooth operations from your home workspace.
How soon can I expect to receive the benefits after starting with PSCU?
The eligibility and waiting periods for benefits may vary. It is best to consult with PSCU's HR department for detailed information regarding the timeline and requirements for accessing specific benefits.
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