Are you passionate about helping others and providing excellent customer service? Conduent is currently hiring Healthcare Customer Service Representatives to join their team. As a leading provider of mission-critical services and solutions, Conduent serves Fortune 100 companies and over 500 governments, delivering exceptional outcomes for their clients and the individuals who rely on them. In this role, you will handle telehealth-based phone calls and email inquiries, addressing various customer needs related to healthcare.
Responsibilities:
- Handle incoming calls and email inquiries, providing support for telehealth services.
- Address a range of customer concerns, including insurance verifications, benefits education, billing questions, prescription issues, and technical challenges.
- Offer real-time support during time-sensitive situations, ensuring prompt resolution.
- Manage a steady volume of calls while navigating multiple systems effectively.
Pay Rate and Schedule:
- Hourly rate: $16.50 per hour.
- Open flexibility required: The hours of operation are 24/7/365.
Qualifications:
To be successful in this role, Conduent is seeking individuals with the following qualifications:
- Passion for helping others and a natural empathy towards customers.
- Determination to deliver comprehensive solutions to healthcare-related inquiries.
- Customer service experience is a plus but not required.
- Ability to complete a 3-week virtual training class without missing any training days.
- High-speed internet access.
- Typing speed of 40 words per minute with 96% accuracy.
- Strong problem-solving skills.
- Ability to effectively multitask.
- High school diploma, GED, or college degree.
- Excellent communication skills.
- Availability to work weekends.
- Access to hardwired equipment (no Wi-Fi) provided by Conduent.
Application Process:
To be considered for this position, follow these steps:
- Apply for the role and provide your basic profile information (approximately 2 minutes).
- Answer prescreen questions to ensure you meet the minimum requirements for the role (approximately 3 minutes).
- Complete a typing test (approximately 2 minutes).
- Take a short assessment to determine your fit for the role and set everyone up for success (approximately 10 minutes).
Please note that for the typing test and assessment, you will need access to a computer with a keyboard. If you don't have immediate access, you can complete the other steps first and then find a local public computer to finish steps 3 and 4. Public computers can typically be found at coffee shops, libraries, shipping stores, or by searching for "public computers near me." Once you have access to a suitable computer, you can log into your account and complete the application process.
Join Conduent's Customer Experience team today and make a difference in the lives of healthcare customers. With competitive compensation, comprehensive training, and the opportunity to work from the comfort of your own home, this role offers a rewarding career path. Apply now and embark on a fulfilling journey with Conduent.
Frequently Asked Questions (FAQs):
Is prior customer service experience necessary for this role?
Prior customer service experience is a plus, but not required. Conduent is seeking individuals with a passion for helping others and delivering comprehensive solutions to healthcare-related calls.
What equipment will be provided by Conduent?
Conduent will provide the necessary equipment for this role. It is important to have hardwired equipment (not Wi-Fi) to ensure a stable connection.
Are there specific requirements for internet speed?
High-speed internet access is required to perform the duties effectively. Ensure that your internet connection meets the necessary requirements for seamless communication with customers.
Will there be weekend work involved?
Yes, availability to work on weekends is required for this position. Conduent operates 24/7/365 to provide support to customers.
Is training provided for this role?
Yes, Conduent offers a comprehensive 3-week virtual training class to ensure you are well-prepared for the responsibilities of the position. It is essential to attend and complete all training days successfully.
link : apply here
Start your journey with Conduent today, where you can contribute to the healthcare industry by providing exceptional customer service from the comfort of your own home. Apply now and take the first step towards a fulfilling career as a Healthcare Customer Service Representative.