Are you looking for a remote job opportunity? Accenture is actively seeking skilled Scheduling Representatives to join their team. At Activus Connect, you have the flexibility to work full-time, part-time, or opt for flexible shifts. They offer a comprehensive benefits package, including paid time off, medical and life insurance, 401k, access to earned daily pay, and various other perks. Plus, they provide you with the necessary equipment to perform your role effectively.
As a Scheduling Representative, your primary responsibility will be making outbound calls to Veterans, assisting them with scheduling their CCN (Community Care Network) appointments. This entails collecting their scheduling preferences, addressing any questions they may have regarding scheduling, and handling general inquiries related to scheduling. Additionally, you will also handle incoming calls, providing support and information in response to similar inquiries.
Key Responsibilities:
- Maintain adherence to all HIPAA regulations to safeguard patient privacy.
- Familiarize yourself with VA program procedures and processes, ensuring compliance.
- Utilize the provided tools, resources, and scripts to deliver exceptional service.
- Efficiently manage time-sensitive tasks to ensure smooth operations.
- Initiate contact with medical providers to update patient records as necessary.
- Conduct research within systems to retrieve missing information and collaborate with other departments to resolve issues.
- Perform any additional tasks as required.
Qualifications:
- Possess a High School Diploma or GED.
- Minimum of 6 months of professional experience, preferably in a call center environment.
- Proficiency in Microsoft Office and general computer/internet usage.
- Strong command of written and spoken English.
- Must be a United States citizen.
Details at a Glance:
- Hourly Rate: $16.00 per hour
- Health and Welfare Rate (H&W): $4.41 per hour (up to 40 hours)
- Total Compensation: $20.41 per hour
- Full-time position; part-time hours are not available
- Training is provided and paid
- Eligible for benefits after 60 days (Medical, Vision, Dental, and 401k)
- Fully remote position; work 100% from home
- Shifts available from 7:00 AM to 6:00 PM PAC, Monday through Friday
In conclusion, if you're seeking a rewarding work-from-home opportunity as an Appointment Scheduling Representative, Accenture at Activus Connect could be the perfect fit for you. With competitive compensation, comprehensive benefits, and the flexibility to work remotely, this role offers an ideal work-life balance. Apply today and join their team of dedicated professionals.
Frequently Asked Questions (FAQs):
Can I apply for this position if I don't have prior call center experience?
Absolutely! While prior call center experience is preferred, it is not mandatory. If you have excellent communication skills and a willingness to learn, you are encouraged to apply.
Is the training provided for this role?
Yes, comprehensive training is provided for all Scheduling Representatives. You will receive the necessary guidance and resources to excel in your responsibilities.
What are the requirements for United States citizenship?
To be eligible for this position, you must be a citizen of the United States. This requirement ensures compliance with the VA program and its regulations.
Will I be required to purchase any equipment for this role?
No, you will be provided with all the necessary equipment to perform your job remotely. Accenture understands the importance of providing their employees with the tools they need to succeed.
Can I choose my preferred shift?
While there may be some flexibility within the 7:00 AM to 6:00 PM PAC timeframe, specific shift preferences may depend on business needs. Discussing your availability during the application process is recommended.
link : https://theapplicantmanager.com/jobs?pos=av328
Apply now and take advantage of this exciting opportunity to work from the comfort of your own home, helping Veterans with their appointment scheduling needs. Join Accenture at Activus Connect and be part of a team dedicated to making a difference in people's lives.